About Us...

 

 We are a family owned shop that was started by my Dad, Roy J. Burchell Sr. in 1980. We have always thought of our customers as family .The way my Dad does every day. We repair any car with any type of damage from the smallest chip/ding to the largest collision and frame damage. We are a high end shop with the latest technology such as our high end "Cheetah Star-O-Liner" frame machine with a measuring system to make sure any frame damage we straighten is back to factory specs. A "Sherwin-Williams" paint system with self mixing tents where we can look up your paint code on the computer. The paint code that we get off your car can be the same as that of many other cars from many different Automakers. The Sherwin-Williams software we use will ask for the make and model, and the date of production for your car. This will allow our Technician's to find your paint color. The software will find the mix and display any alternates. This is where the Technicians training and experience come into play. Most paint codes these days have alternates because automakers can use different production plants to produce the same models and the paint used in each plant can differ slightly from paint used in other plants. Automakers also may use different paint makers like Sherwin-Williams, BASF, DuPont, and other automotive paint company's. Companies like BMW, Mercedes-Benz, Toyota, GM, Ford, Chrysler, and others may have had one or more of the major paint makers as am exclusive provider at some point, but if there is any reason the paint can not be delivered on time or to there liking automakers can go to different paint companies where they can get the product to their liking and time frame so that production line doesn't stop. So you can see where there can be many different alternates of the same paint code. Computer paint matching allows us to match your car's paint color perfectly. Our top of the line paint booth were we paint your car helps us reproduce your car's factory paint finish keeping any contaminants, dust, and other unwanted items out of the cars finish providing a unnoticeable factory matched finish. We employ only I-CAR, ASE, and Sherwin-Williams Paint certified Technicians. My Dad started this family owned and operated shop to serve our customers with the highest quality repairs, service, and customer service that was lacking in the automotive industry. I have to say my Dad has impresses me with the way he treats his customers, it's so weird that anytime I'm with my Dad weather it's dinner, the store, or just walking down the street, anywhere he goes he knows someone and most of the people are customers.... I have no idea how he remembers names never mind remembering everything about them. If there's a way my Dad can help anyone he will. I've seen my Dad go without just to help someone he never meet. If you need high quality, fairly priced, and honest repair work you will never find a better shop than Auto Palace Collision Inc. Give us a try and let us prove why referrals and returning customers are why we've been in business for 41+ years adding you to our family forever. Visit our web page @ AutoPalaceCollision.com .

Our Process in 5 Phases:


Phase 1

Prepare estimates

Our estimator will inspect your vehicle and begin to document the damage caused by

the collision in the form of an estimate. In some cases, you may already have a

Preliminary estimate of this damage prepared by your insurance company. In any event,

this step must be accomplished prior to beginning the repair process.

Authorization

Before any work can begin, you must first sign a repair authorization allowing us to

repair your vehicle. At this time. it is not unusual for our estimator to request another

signature in advance to cover any additional damage that may be found once the repair

is underway. In some instances, there may be requirements from the manufacturer that

your insurance company is not willing to cover. If that is the case, you will be responsible

for those expenses. Please discuss this with your insurance provider.

Insurance approval

The insurance company that is involved must also approve the repair estimate before

we can begin work

Starting

Upon receiving approvals from you and the insurance company, we will begin the

process of locating and ordering the parts necessary to repair your vehicle.

Phase 2

Repairs begin

We can now contact you to schedule a convenient limo for your vehicle to be repaired.

In some cases, your vehicle may already be at our repair center, in which case, it will be

available for immediate repair.

As your vehicle's outer panels are removed and the physical structure of the vehicle Is

reveled, often additional or ‘hidden damage’ is discovered. This additional damage is

difficult to diagnose at the time of the original estimate as it cannot be seen or predicted

until we perform this thorough inspection. Please note that any additional damage may

alter your vehicle's completion date.

Supplement report

This report is written to cover any additional or 'hidden' damage that may be discovered

once your vehicle's outer panels are removed and the physical structure or your vehicle

is revealed. This is referred to as supplement damage in insurance terms. These

supplement items will be covered by the insurance company,

Supplement authorizations

The insurance company must authorize this additional damage before we can continue

the repair.

Order additional parts

Should we find additional damage. We will need to repeat steps 2, 3, & 4. For this

Reason, our estimator may have asked you to sign an authorization document in

advance to cover these additional repairs. Please note that this additional damage may

alter your vehicles completion date.

Phase 3

Unibody repairs begin

Your vehicle was manufactured in compliance with tight structural standards. Exact

location and fit of integral parts are critical to the operation and appearance of your

vehicle. In this process we measure your vehicle against published factory

specifications and return your vehicle to within the manufacturer’s prescribed tolerances

to ensure proper operation. location and fit of body and structural parts.

New parts installed

All collision-related repairs require some degree or cosmetic repair and often require

replacement of factory panels. We will check for proper fit here and ensure your

vehicles parts look, fit and align according to manufacturer specifications.

Phase 4

Vehicle painting process begins

Our technicians will begin the refinish process by applying a primer. A surface filler is

sprayed on to ensure a quality, uniform and smooth surface. Block sanding is the

method of further preparing the surface for your vehicle paint.

To ensure that the highest quality standards arc met; we carefully mask your vehicle to

protect it from overspray during the refinish process. Only the area that needs to be

refinished is left uncovered. We then place your vehicle in a controlled atmosphere

called a paint booth. where paint material is applied.

This process removes all outside contaminates that may have been deposited on your

vehicle during the repair process. Tacking the vehicle then removes any dust particles

that may remain.

Phase 5

Reassembly, wheel alignment, air conditioning, detailing, final inspection. and test drive.

Once your vehicle has gone through the refinish process, we then reattach the outer

parts such as mirrors. moldings and other hardware. Should your repair require a wheel

alignment or services such as air conditioning repair, we will perform them at this time.

Your car will undergo a thorough cleaning, test drive and quality inspection prior to

being returned to you,

Why choose us?

   We have been family owned and operated in Delray Beach, Since 1980    
Highly trained Technichines, Modern equipment, W/ more than 30 years experience.
Reparing vehicles of every type and size
Competitive prices and friendly service
Excellent feedback and many repeat customers

They Trust Us!!!